Last updated: 28 October 2026.
1. Requesting a change
Contact your travel planner on WhatsApp at +86 136 6100 0463 with the lead traveller’s name, departure date and booking reference, if available. Explain the change or cancellation you are requesting.
2. Cancellation schedule
For tours covered by the general cancellation policy: cancel 30 or more days before departure to receive a refund of 90% of the total amount paid; cancel 15–29 days before departure to receive 40% of the total amount paid. Cancellations within 14 days before departure are non-refundable. These percentages apply to all money already paid, including the deposit and any balance.
3. All tours, including Yangtze cruises
The payment deadlines and refund percentages on this page apply to all I Love China Travel tours, including itineraries with a Yangtze cruise. Refunds are calculated on the total amount paid, including the deposit and any balance.
4. Refund process
Your travel planner will confirm the cancellation date, the amount already paid, the applicable refund and the processing arrangements. Contact us to check the progress of a refund.
5. Disruption or operator changes
If weather, transport disruption or attraction closures affect your trip, your travel planner will discuss available changes with you. Any replacement arrangements and resulting price adjustment will be explained before you agree.
Questions about this policy?
Contact your travel planner on WhatsApp at +86 136 6100 0463. Our office hours are 09:00–18:00 Beijing time (UTC+8). We aim to reply within 24 hours.
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